OUR CUSTOMER PROMISE

• We will provide good value for money services; we will only charge for the time that it takes or the costs incurred rather than monthly retainers or flat rate fee developments.
• We will always give impartial information, advice and support - whilst we may offer off the peg tools to help you achieve your online objectives, we will always put your interests first...
• We will be open and honest with clients; if your needs are best met by outsourcing to specialist developers or using in-house skills, we will advise and support you in this activity
• Where the client pays the full cost of development, we will assign all intellectual property to the client without question.
• We will provide a copy of your website/database including all relevant code, images, scripts etc on CD on request.
• For off-the-shelf components or systems, we will give clear information on any licence fees before the project starts.
• If you are, for any reason, unhappy with our services, we want to hear from you. It is only by telling us what went wrong or is confusing that we can improve our services.